Increasing Airline/Airport Incident and Hazard Reporting
|Aviation Hazard Reporting|
Improving your reporting culture takes time. Employees must trust the system and believe your SMS program is not just another passing fad. Your external stakeholders must also be convinced that the integration of safety management principles into your operations is how you plan to conduct all future business.
All Stakeholders Should Report Aviation Hazards & IncidentsConvincing employees under your control, or those under the organization's control is easier than those outside this control. All stakeholders in an organization should have the ability to submit Safety, Quality, Security, Compliance and Environmental issues to your organization's aviation safety management system. These stakeholders may be suppliers, customers, contractors, external auditors or board members.
This is not a hard concept to grasp, but requires some planning and forethought to execute. Show everyone involved in your aviation operations the "win/win" benefits of reporting airline/airport hazards and incidents. Your safety promotion efforts will come to play here in the form of safety posters, safety newsletters, mentioning your safety program at regular meetings, etc.
Common Ways to Easily Get External Users to Submit Hazard ReportsSome aviation safety management software products, such as SMS Pro, allow external stakeholders to report issues in a variety of ways, such as at a kiosk using public, Web based hazard reporting interface. To watch a video or to show to your management team, see this video:
Aviation Safety Hazard Reporting System for Public Users
|Getting Outside Users to Report Incidents is Important|
For most Web based hazard reporting systems, only registered users are able to report issues to the corporate Web-based aviation safety management system. This rule is often enforced in order to maintain security and facilitate the feedback loop, i.e., users reporting issues would receive email confirmations and be able to see the status of their issue at any time. SMS Pro has the ability for all external stakeholders to submit issues, regardless of whether they are logged in.
Locking down the hazard reporting system helps prevent abuse and enhances security, but at a cost. In five years, SMS Pro has seen very little abuse of the external hazard reporting tools by external users. Even with the email reporting, SMS Pro has seen only one case of blatant, repeatable span against a configured aviation safety email reporting account.
How to Setup External Aviation Hazard & Incident ReportingSetting up a Web based hazard reporting tool is rather elementary for those who have access to your company Web pages. As an example, let's take a sample site of a fictitious airline called myairline.com.
Have your Web masters create a link readily visible to the public announcing your commitment to safety and quality. You want them to know you appreciate their input and are willing to acknowledge their concerns. On this page, place a link to your public, Web based hazard reporting system. If you don't know which URL to give to your Webmaster, then contact NWDS support staff.
One limitation of most public issue reporting modules is that Safety Managers must communicate to the issue reporters via contact information supplied by the user. When companies enforce an anonymous and non-punitive reporting policy, contact information may not be supplied by reporters.
Other Methods to Increase External Aviation Hazard & Incident Reporting
|Email Reporting is Very Easy|
Most users today have email accounts. If your safety program does not accept emails, you should consider getting hazard reporting software that accepts email reports. Emails are perhaps the easiest way to initiate reported hazards and incidents besides verbal. Verbal is often not always the easiest either, or most convenient. To learn more about reporting aviation incidents and accidents by email, see this link.
- How to Report Aviation Incidents & Accidents by Email
- Public Issue Reporting Aviation Safety Hazards
- 11 Ways to Submit Issues Using SMS Pro™ Hazard Reporting Software
- Safety Non-Punitive Reporting Policy Statement Sample
- How to Increase Airline/Airport Hazard Reporting
- Reporting Airline Airport Hazards Using IPad & IPhone
- How to Encourage Employees to Use SMS Hazard Reporting Tools
- Hazard Reporting for Airlines/Airports SMS for All Stakeholders
- Hazard Reporting for Effective Aviation SMS Management Systems
Become an SMS PRO
About NWDS - founded in 2003 by six software engineers, NorthWest Data Solutions (NWDS) provides custom computer programming and systems design services. NWDS creates many types of software, including e-commerce, financial, defense, engineering, logistics, aviation and more. In 2007, NWDS developed SMS Pro™ a web based SMS application that supports an organization's overall SMS through safety reporting, safety documentation, safety risk management and safety assurance. SMS Pro™ is currently used by aviation organizations in the U.S., Canada, Asia, Latin America, Africa and the Middle East to help manage their SMS programs. NWDS continues to support SMS Pro™ and add new functionality. NWDS offers custom contract programming services in the U.S. and Canada and is managed by Chris Howell, one of the founders. Their headquarters is in Anchorage, Alaska. For information on NWDS visit their website at and www.asms-pro.com to learn more about SMS Pro™.